Terms & Conditions

Welcome to Soulkart ("Soulkart", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of the Soulkart mobile application, website, and related services (collectively, the "Platform"). By creating an account, browsing, purchasing products, or otherwise using the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Platform immediately.

1. ABOUT SOULKART

Soulkart is an online marketplace that connects customers with independent sellers offering handmade, artisan-crafted, aesthetic, lifestyle, home décor, jewellery, artwork, sculptures, gifting items, and other creative products.

Soulkart currently operates primarily within Kolkata, West Bengal, India, with plans to expand to additional locations in the future.

Soulkart operates as a marketplace platform. Unless expressly stated otherwise, products are sold by independent sellers through the Platform.

2. ELIGIBILITY

You may use Soulkart only if:

• You are using the Platform under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements under Indian law.

We reserve the right to suspend or terminate any account found to be in violation of these requirements.

3. ACCOUNT REGISTRATION

To access certain features, users may be required to create an account.

You agree that:

• Information provided during registration is true and accurate.
• You will keep your details updated.
• You will maintain confidentiality of your login credentials.
• You are solely responsible for all activities conducted through your account.

Soulkart reserves the right to suspend accounts involved in fraud, abuse, or misuse.

4. MARKETPLACE MODEL

Soulkart provides a digital marketplace where customers can discover and purchase products listed by independent sellers.

Unless specifically mentioned:

• Soulkart does not manufacture products.
• Soulkart does not guarantee seller inventory.
• Product ownership remains with the seller until purchased.
• Soulkart facilitates product discovery, order processing, payments, logistics, and customer support.

5. PRODUCT INFORMATION

We strive to ensure that product descriptions, images, specifications, dimensions, colours, pricing, and availability are accurate.

However:

• Handmade products may naturally vary.
• Colours may appear differently across devices.
• Minor differences shall not constitute defects.

Soulkart does not warrant that product descriptions are entirely error-free.

6. PRICING

Prices displayed are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes, delivery fees, platform fees, convenience charges, packaging charges, or promotional discounts shall be displayed before checkout.

Pricing errors may result in cancellation of an order.

7. PAYMENT METHODS

Customers may pay using:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• COD (where available)
• Other approved payment methods

8. CASH ON DELIVERY (COD)

COD may be available for eligible locations.

Soulkart reserves the right to:

• Disable COD for certain users.
• Restrict COD based on order history.
• Charge additional COD handling fees.
• Require prepaid payment for selected products.

Repeated refusal of COD deliveries may lead to account restrictions.

9. ORDER ACCEPTANCE

Order confirmation does not constitute final acceptance.

Soulkart may reject or cancel orders because of:

• Product unavailability
• Pricing errors
• Suspected fraud
• Payment failure
• Delivery restrictions
• Technical issues

Refunds for cancelled prepaid orders shall be processed according to the Refund Policy.

10. SAME-DAY DELIVERY

Soulkart uses a gig-based delivery network similar to modern hyperlocal delivery platforms.

Delivery timelines are estimates only.

Delays may occur due to:

• Weather
• Traffic
• Festivals
• Natural disasters
• Government restrictions
• Seller preparation delays
• Rider availability

Soulkart shall not be liable for delays beyond reasonable control.

11. DELIVERY

Customers must provide:

• Accurate delivery address
• Valid contact number
• Delivery instructions where applicable

If delivery cannot be completed because of incorrect information or customer unavailability, additional delivery charges may apply.

Risk of loss transfers upon successful delivery.

12. CANCELLATION POLICY

Customers may cancel eligible orders before seller processing begins.

Orders already packed, dispatched, or out for delivery may not be cancellable.

Customized or made-to-order products generally cannot be cancelled.

Soulkart may cancel orders due to:

• Inventory shortage
• Pricing mistakes
• Fraud detection
• Technical issues
• Force Majeure

13. RETURNS & REFUNDS

For any queries, complaints, or assistance, please contact our Customer Support team through the in-app Chat Support feature. Our team will make reasonable efforts to address your concerns as promptly as possible.

14. SOULKART WALLET

Soulkart may provide a digital wallet.

Wallet balance may consist of:

• Refund credits
• Promotional credits
• Cashback
• Loyalty rewards

Wallet balances:

• Cannot be exchanged for cash unless legally required.
• May have expiry dates.
• May be subject to promotional conditions.

Soulkart reserves the right to suspend wallet benefits in case of misuse.

15. LOYALTY PROGRAM

Customers may earn loyalty points through eligible purchases or promotional activities.

Soulkart reserves the right to:

• Modify point values.
• Change redemption rules.
• Expire unused points.
• Cancel fraudulent rewards.

Loyalty points have no cash value.

16. SELLER TERMS

Products available on Soulkart are supplied by independent sellers.

Sellers are responsible for:

• Product quality
• Product authenticity
• Inventory
• Legal compliance
• Packaging
• Applicable taxes

Soulkart may suspend or remove sellers violating marketplace standards.

17. USER CONTENT

Users may upload:

• Reviews
• Ratings
• Images
• Videos
• Comments

By submitting content, users grant Soulkart a worldwide, royalty-free, non-exclusive license to display, publish, reproduce, modify, and distribute such content for Platform operations and promotional purposes.

Users remain responsible for submitted content.

18. PROHIBITED CONTENT

Users shall not upload content that:

• Is illegal
• Defamatory
• Offensive
• Hate speech
• Pornographic
• Violates intellectual property
• Misleads customers
• Promotes violence
• Contains malware
• Violates Indian laws

Soulkart may remove such content without notice.

19. INTELLECTUAL PROPERTY

All trademarks, logos, branding, graphics, software, content, designs, and platform technology belong to Soulkart or respective licensors.

Users shall not copy, reproduce, reverse engineer, distribute, or commercially exploit Platform content without written permission.

20. PRIVACY

Your use of Soulkart is also governed by our Privacy Policy.

We may collect:

• Name
• Phone number
• Email
• Delivery addresses

Information is collected to:

• Process orders
• Improve services
• Prevent fraud
• Provide customer support
• Comply with legal obligations

21. FRAUD PREVENTION

Soulkart reserves the right to investigate:

• Fake accounts
• Chargebacks
• Promotional abuse
• Coupon misuse
• Identity fraud
• Payment fraud
• Fake returns

Accounts involved may be suspended permanently.

22. PROMOTIONS

Coupons, discounts, cashback, referral rewards, and promotional offers are subject to separate terms.

Soulkart may withdraw promotions without prior notice.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Soulkart shall not be liable for:

• Indirect damages
• Consequential losses
• Lost profits
• Business interruption
• Data loss
• Delivery delays beyond reasonable control
• Seller misconduct beyond Soulkart's legal responsibilities

Our aggregate liability shall not exceed the amount paid by the customer for the relevant order.

24. FORCE MAJEURE

Soulkart shall not be liable for failure or delay caused by events beyond reasonable control, including:

• Floods
• Fire
• Earthquake
• Pandemic
• Government restrictions
• Internet outages
• Cyber attacks
• Labour disputes
• Transportation disruptions

25. TERMINATION

Soulkart may suspend or terminate user accounts without notice if users:

• Violate these Terms.
• Commit fraud.
• Abuse the Platform.
• Harm other users.
• Engage in illegal activities.

Termination does not affect accrued legal rights.

26. MODIFICATION OF TERMS

Soulkart may update these Terms at any time.

Material changes shall become effective upon publication on the Platform unless otherwise required by law.

Continued use of the Platform constitutes acceptance of revised Terms.

27. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

28. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, Seller Policy, and any additional policies published by Soulkart, constitute the entire agreement between the user and Soulkart regarding use of the Platform.

29. CONTACT US

Soulkart

• Customer Support Email: soulkartofficial.in@gmail.com
• Customer Support Hours: 24 Hours

30. ACKNOWLEDGEMENT

By accessing or using the Soulkart Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions